The Employee Support Specialist provides support to employees and managers with HR related issues/queries within the organization. He/she will qualify, interpret, analyse and solve queries and requests that require different set of expertise.
Successful Employee Support Specialist have strong HR practical experience, good customer service attitude, are good team players and enjoy solving problems. The Employee Support Specialist must be available to work non-standard work hours to support various geographical regions.
To provide rapid, high quality and validated responses to all queries and request generated by employees and managers, HR functions as well as other functions
Creating a positive customer support experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional service attitude
Taking ownership for queries and be responsible for case opening and closure (end-to-end and provides a first and final point-of-contact for the employee/manager initiating the query.
Conducts all work in compliance with established Service Level Agreements and Schlumberger Data Privacy standards.
Works collaboratively with other parties across the HR function as well as other functions as required
Strives for continuous business process improvement and make necessary changes when needed
Provides input when needed to modify or change procedures and guidelines
Creates and updating documentation, guidelines and processes for better service delivery
Manages and sustains the knowledge base for countries covered by the HR Employee Support Specialist and in collaboration with Knowledge Base Champion
Ensures compliance with the Data Privacy and Protection guidelines and relevant legislation
Bachelors or Masters degree preferably in Human Resource, Psychology, Behavioural Science or equivalent disciplines
Minimum 2 years experience in Human Resource Business Partner or Employee Support roles
Excellent communication skills; strong English command (written and verbal) required.
Additional language (e.g. French) highly desirable
Proficient in Microsoft Office suite (Word, Excel, Powerpoint, etc.)
Service oriented and able to work under pressure
Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.